Thank you for ordering from Abbey Grab Bag. It is our aim to provide an efficient, reliable and friendly waste removal service to you and we place the utmost importance on our customer service and satisfaction. As you will already be aware payment for our bag(s) and service is made on collection of the bag(s) not delivery. We would therefore be grateful if you could read the following information. If you have any queries or concerns, please do not hesitate to contact us at any time.


The bag(s) supplied to you remains the property of Abbey Grab Bag at all times. By ordering and accepting delivery of our bag(s) you agree that you will arrange collection of the filled bag(s) and any unused bags by Abbey Grab Bag only. No other company or third party is authorised to collect our bags.


Abbey Grab Bag can be contacted on 023 80811 757 or 07810 200 339. Our lorries are sign written ‘Abbey Grab Bag’. We do not operate vehicles under any different company name or run any vehicles which are not sign written.

If any bags delivered to you are taken away by a third party, lost or destroyed, you will incur a charge of £10.00 to cover the cost of the bag.

We keep records of the movement of all our bags and delivery information is stored on a database for this purpose. Although we do not impose a time limit on the amount of time you may keep our bag(s) for the purposes of this agreement and for clarity, we reserve the right to contact you at any time to make enquiries of our bag(s) in your possession. If a substantial amount of time has passed and we have reason to believe the bag may no longer be in your possession, we reserve the right to charge you £10.00. We also reserve the right to charge administration and debt collection charges as appropriate should you fail to pay for our service.

Should we need to increase our prices due to factors outside of our control, such as waste disposal and fuel costs the customer agrees to pay the current price as advertised.
If you have any queries, please do not hesitate to contact us. We are here to help and our friendly office staff will be able to assist you. Alternatively, you can visit our website which contains answers to many frequently asked questions.

If you do not wish to accept the above terms, please let us know and we will collect the unused bag(s) from you, at no charge, as long as they are in the condition in which they were delivered to you.

Other points to note:

If the bag is filled with any uncontrolled or hazardous waste we reserve the right to return such waste to the customer and to make extra charges accordingly. Waste comes within the definition of Controlled Waste within the meaning of The Environmental Protection Act 1990 and 1995 and as amended by subsequent legislation and is material of a kind which we are willing to and permitted by law to receive or dispose of.

We reserve the right to return/make additional charge for any waste not normally accepted, e.g. tyres/fridges/freezers/air conditioning units/televisions/computer monitors.
By booking a bag for collection the customer confirms that they have legal access rights to the property and as such grant us permission to access the property to remove bag(s).
Bags must be placed on private property within 3 metres of the public highway, please avoid locations where overhead obstructions e.g. trees and cables will prevent access by our Hiab crane. Bags should be loaded in a manner and style which shall not endanger our staff and/or the public. We reserve the right to refuse to lift a bag or to make any load safe, which may involve removing items, as we deem appropriate.

If we have been booked to collect a customer’s 'own' bag, the customer confirms that they are the owner of the bag. They also accept responsibility for any damage caused in connection with the removal of the bag.

If we are required to leave the public highway to retrieve a bag, the customer is liable for any damage caused to any property or vehicles. If a bag or bags are placed in such as position that we cannot safely reach or lift the bag(s) we may have to employ various methods such as pulling, winching, dragging or towing to place the bag in a suitable area for lifting. We will not accept any liability or claims for any damage, including scratching or marking of any surface. 

Our drivers are experienced and well trained, however we recognise that accidents can happen and we have suitable insurance cover in place. However we will not accept liability for broken manhole covers, damage to underground drainage, utility services, damage to property (i.e. driveways, lawns trees, fauna and turf. etc.) that is not constructed to highway specification and damage to concealed (or otherwise) overhead cables.

We advise customers to think about the siting of the bag in relation to obstacles such as garden walls, fences, soft ground and most importantly local authority property. Our drivers may ask you to sign a disclaimer if they have any concern over the siting conditions.

It is important for you as a customer to be aware that if you choose to place the filled bag(s) on the highway, you must speak to Hampshire Highways Authority for advice on any licensing which may be required by them. Abbey Grab Bag is not responsible for the location and placement of the bags once they have been filled.

Should you need to contact the Highways Authority log on to Alternatively you can ring Hampshire County Council on 0845 603 5638.

Specific Guidance for Monster Bags

In addition to these Terms and Conditions we would ask you to note the specific guidance relating to our Monster bags.

Monster bags must be placed as close to the property/road boundary as possible to enable lifting with our Hiab. Please only fill to the top of the bag as indicated on the bag. No soil or rubble of any kind to be placed in the Monster bag.

We reserve the right to amend our Terms and Conditions as appropriate.

We thank you for taking the time to read this information.

Telephone: 023 80 811 757 / 07810 200 339